POSITION TITLE: Assistant Property Manager
RESPONSIBLE TO: Property Manager
POSITION GOALS: To support the Property Manager and the property management team to provide quality affordable rental units and responsive customer service to our tenants, and to ensure tenant records are complete and accurate.
Oakland Planning and Development Corporation’s mission is to build a better Oakland and help neighbors thrive. OPDC is a nonprofit community development organization with multi-faceted programs. We provide affordable rental housing, sell homes to homeowners, organize and advocate for residents, facilitate planning processes, and support youth and families with services to succeed and thrive.
Position Description
OPDC has a rental portfolio of 101 residential units, including a project-based Section 8 building and a LIHTC development; these properties have very specific requirements for tenant eligibility certification. The Assistant Property Manager assists the Property Manager to ensure available units are leased up on a timely basis, that tenant eligibility is correctly documented, and that leases are accurate and complete. The Assistant Property Manager records rent deposits, and provides other administrative support to the property management team, to ensure that work and information flow smoothly. The Assistant Property Manager works collaboratively with OPDC’s community services team, who provide wraparound support for tenants.
Position Responsibilities
Under the direction of the Property Manager, market and fill vacant units consistent with affordability goals and regulations; conduct background checks, credit history, and income verifications for affordable units.
Hold primary responsibility for accurate and complete lease files.
Provide excellent customer service to OPDC’s tenants, answer leasing questions, and assist the property management team to field and direct calls and inquiries.
Work collaboratively with OPDC’s community services team to ensure tenants experiencing hardships are connected with all available supports and can follow through on rental obligations. Collaborate with staff colleagues to connect tenants to community activities, and coordinate with service providers to address tenant needs.
Maintain accurate and up-to-date records in our property management database; run reports as required for accounting and public agencies.
Assist Property Manager to ensure compliance with all applicable regulations, including annual certifications. Prepare files for audit by external agencies and assist the team to manage information collection. Maintain a tracking system to know far in advance of government requirements, deadlines, etc.
Maintain strong working relationships with – and a smooth flow of information to and from – public and private agencies providing subsidy and support for OPDC tenants.
Qualifications
Bachelor’s degree or 5 years’ relevant experience.
Strong customer service and interpersonal skills. Demonstrated experience working congenially with difficult people.
Demonstrated ability to solve problems thoughtfully and effectively, with great tact and discretion.
Demonstrated ability to organize information and workflow in a fast-paced environment, with keen attention to detail and procedure.
Enthusiastic, self-motivated worker with a strong sense of personal responsibility.
Team player; open to nonprofit environment where each staff member may be called upon to do unglamorous work or fill in for another person on occasion.
Knowledge of – or willingness to learn – rental market, PA landlord-tenant law, and fair housing law. Knowledge of – or willingness to learn – public-sector subsidy programs for affordable housing and attendant regulations.
Proficiency in Microsoft Word, Excel, and Outlook, and willingness to learn new software as needed. Experience with rental property management database software a plus.
Must pass PA criminal history and credit background checks.
To Apply:
Please send an email to aboykowycz@opdc.org with resume and cover letter.
This is a full-time position. Compensation is commensurate with experience for a specialist level position at our nonprofit. OPDC offers generous benefit package including health, dental, vision, life/disability insurance, and 403b retirement plan.
OPDC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
